CoolZips Return & Exchange Policy

We want you to be satisfied with your purchases from CoolZips. However, if you are not satisfied for any reason, you may return or exchange unopened products, in their original condition and packaging, purchased on CoolZips.com within 14 days of the order shipment date.

Wholesale orders are non-refundable.

For purchases from our website, please follow the instructions below when returning or exchanging merchandise:

Returns

1. Email Returns@CoolZips.com for return authorization. Please indicate items and reason for return.
   
   
2. Return items in their original condition and packaging. Items must be unopened.
   
   
3. Customer is responsible for all shipping charges.
   
   
4. Include a copy of the invoice that came with your order.
   
   
5. On the invoice, circle or highlight the item that you are returning.
   
   
6. Return items to:
   
        CoolZips
        6689 Orchard Lake Road - Suite 159
        West Bloomfield, Michigan 48322
   
   
7. Once we recieve the returned item, a full refund will be credited to the credit card used for purchase, less shipping charges.

Exchanges

1. Email Returns@CoolZips.com for exchange authorization. Please indicate items and reason for exchange.
   
   
2. Return items in their original condition and packaging. Items must be unopened.
   
   
3. Customer is responsible for all shipping charges.
   
   
4. Include a copy of the invoice that came with your order.
   
   
5. On the invoice, circle or highlight the item that you are exchanging and indicate the replacement CoolZips of equal value on the invoice.
   
   
6. Return items to:
   
        CoolZips
        6689 Orchard Lake Road - Suite 159
        West Bloomfield, Michigan 48322
   
   
7. Once we recieve the item for exchange, the new product will be shipped to you. Shipping charges will be billed to the credit card used for original purchase.